Admin Assistant
A BIT ABOUT THE ROLE
Reporting to the Stoney Creek Europe Manager the overall purpose of the Administrative Assistant is to provide comprehensive administrative support across various aspects of the business, including its office operations, events, staff, and customers.
RESPONSIBILITIES AND DUTIES
COMMUNICATION:
- Answer and direct phone calls
- Write and distribute emails, correspondence letters and forms
- Assist in the preparation of regularly scheduled reports
- Communicating with accounts / finance dept on customer balances, forecasts of value to ship, etc.
STAFF SUPPORT:
- Organise and schedule appointments
- Participate in meetings and take detailed minutes and distribute to participants
DOCUMENTATION and FILING:
- Develop and/or maintain a filing system
- Update and maintain office policies and procedures
OFFICE MANAGEMENT:
- Order office supplies and research new deals and suppliers
- Handle all incoming correspondence.
CUSTOMER SERIVCE:
- Maintain contact lists and approach potential new customers
- Provide support and customer service to visitors
- Act as the point of contact for internal and external customers and stores
- Actively engage with customers to address inquiries, resolve issues and build strong relationships
FINANCE SUPPORT: Invoicing and credit control
ORDERING AND DISPATCH:
- Monitor inventory to ensure appropriate quantities are available for fulfilling both store and customer orders.
- Annual Stock takes
- Helping in the warehouse when required
- Website and customer ordering and dispatch
- Returns, exchange and stock management
- Processing customer orders, ensuring the right prices are charged, managing, arranging and documenting customer shipments, preparing pro-forma invoices where advance payment is required.
- pick and pack orders for dispatch (if required)
- Processing samples for Key Accounts and sample sets for sales agents.
EVENTS: Coordination and attendance
QUALIFICATIONS/REQUIREMENTS
- Proficiency in MS Office (MS Excel in particular)
- Excellent time management skills and the ability to prioritise work
- Attention to detail and problem solving skills
- Excellent written and verbal communication skills
- Strong organisational skills with the ability to multi-task and work under pressure
- Clean and current drivers license
- Capable of managing own workload and confident in liaising at all levels of the business
- A strong, proactive team worker with an open mind
- Flexible and enthusiastic
- Manual handling certification preferred but not essential
Contact [email protected] to apply or learn more about the role.
